Questions
2. Date of birth (dd/mm/yyyy)
3. How many people were there in your party, including yourself?
4. And how do you all know each other? (mark the most accurate match)
5. Postcode
Country
6. Please rate the Lakes Aquarium on a scale from 1 to 10, where 1 is the lowest and 10 is the highest.
Cleanliness of the displays
na
10
9
8
7
6
5
4
3
2
1
Cleanliness of the toilets in Oscar's Café
na
10
9
8
7
6
5
4
3
2
1
Access (boat, train, roads, car parks, signposting)
na
10
9
8
7
6
5
4
3
2
1
Helpfulness of staff
na
10
9
8
7
6
5
4
3
2
1
Signs/ Information boards inside the attraction
na
10
9
8
7
6
5
4
3
2
1
Ticket price
na
10
9
8
7
6
5
4
3
2
1
Attraction's appeal for adults
na
10
9
8
7
6
5
4
3
2
1
Attraction's appeal for kids
na
10
9
8
7
6
5
4
3
2
1
Virtual Dive Bell
na
10
9
8
7
6
5
4
3
2
1
Our mascot - Oscar the otter (quiz trail, guide book)
na
10
9
8
7
6
5
4
3
2
1
Talks / Presentations
na
10
9
8
7
6
5
4
3
2
1
Queue at admissions
na
10
9
8
7
6
5
4
3
2
1
7. Please rate Oscar’s / Café at the Quay in terms of:
Food quality
na
10
9
8
7
6
5
4
3
2
1
Variety of products
na
10
9
8
7
6
5
4
3
2
1
Cleanliness
na
10
9
8
7
6
5
4
3
2
1
Speed of service
na
10
9
8
7
6
5
4
3
2
1
Price / quality ratio
na
10
9
8
7
6
5
4
3
2
1
Overall satisfaction
na
10
9
8
7
6
5
4
3
2
1
8. Please rate The Aquarium Giftshop in terms of:
Overall satisfaction
na
10
9
8
7
6
5
4
3
2
1
Variety of products
na
10
9
8
7
6
5
4
3
2
1
Customer service
na
10
9
8
7
6
5
4
3
2
1
Attractiveness of products
na
10
9
8
7
6
5
4
3
2
1
Price / quality ratio
na
10
9
8
7
6
5
4
3
2
1
9. How likely is it you will visit us again?
na
10
9
8
7
6
5
4
3
2
1
10. How would you rate the Lakes Aquarium price / quality ratio?
na
10
9
8
7
6
5
4
3
2
1
11. What overall rating would you give the attraction?
na
10
9
8
7
6
5
4
3
2
1
12. Would you recommend the attraction to your friends and relatives?
na
10
9
8
7
6
5
4
3
2
1
13. Please enter the date of your visit (dd/mm/yyyy)
14. How long did you spend in the displays ?
15. How did you hear about the Lakes Aquarium?
Other (Please Specify) :
16. What advertising do you recall seeing before your visit
Other (Please Specify) :
17. Are you?
18. If on holiday, where are you staying?
Other (Please State) :
Additional Comments or Suggestions
THANK YOU VERY MUCH FOR YOUR COOPERATION.
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